We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.

We are 100% sure that you will love your MoucherianByLuiza purchases. But in the unlikely event you have any issues with your order please email us via Moucherianbyluiza@gmail.com within 48hrs of receiving your items for eligibility & conditions.

​

We will provide you with an exchange or store credit for full priced items only where: items are in saleable condition, in their original packaging with all tags still intact;
items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt; and are received by us within 14 days from the date of receipt. Note we only offer exchange or store credit.

​

As you can understand for sanitary reason’s we are unable return/refund personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.

​

If you have received an incorrect or faulty item in your order we sincerely apologise, we have strict quality assurance techniques to ensure this does not happen.

​

If this is the case simply send images of the incorrect/faulty items to Moucherianbyluiza@gmail.com and we will resolve the matter for you urgently.

​

Shipping costs are non-refundable or eligible for store credit
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

​

Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to MoucherianByLuiza.

Keep in mind any discounted items are ineligible for return or exchange.  

​

unfortunately you can't cancel your order after 24 hours